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Cancellation Policy

Studio High Paw! Pet Sitting


Notice is requested and required for all cancellations of any service scheduled at any time. Specific policy information is as follows: 

  • Please note that we will come for visits unless told otherwise, including during inclement weather. If pet parent is home during any scheduled visit, including Dog Walking, and has neglected to cancel, the full price of the service will be applied.
  • For the reservations for Cat Sitting and Dog Walking service cancelled with less than 7 days notice, there is up to a 50% cancellation fee of entire invoice total. For the cancellation made less than 2 days before the service starts, 100% cancellation fee is taken. In case of Dog Boarding or Overnight Stays with Dogs & Cats, due to a limited number of Pet Sitters and places available for those services, in case of cancellation, we give back only 50% of the total amount paid (up to 2 weeks notice) and then take 100% cancellation fee with less than 1 week notice. 
  • In case of Easter, Christmas and New Year’s Eve bookings the cancellation policy is more strict due to a very limited number of pet sitters in that period and looks as follows: 
    50% cancellation fee– if the booking is cancelled 14 days before the service starts
    100% cancellation fee – if the booking is cancelled less than 7 days before the service starts 

    *Note: The reason for the cancellation fees is to compensate for any loss in income and make up for keeping the place and the Pet Sitter that is ready to take care of a pet and also to enhance the income of our pre-set day-care schedules in order to make a living/income. Also, because of inadequate notice, there will not be enough opportunity to make alternative arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for Pet Parent’s scheduled service.

Pet Parent acknowledges that all bookings for services, changes to services, cancellations, or additional day requests must be reported to Studio High Paw! Pet Sitting Management,
Zuzanna Rybarczyk, and not to the assigned Pet Sitter.
Email: contact@high-paw.dk
Phone: 50 25 36 39